Last updated: Janauray 12, 2018
Please read these Terms & Conditions carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than court.
Check ins and Check outs
Our check-in starts from 2:00 PM up to 10:00 PM. After 10:00 PM an extra late night check in fee of 20€ is required at the check in.
All the check out finishes at 12:00 PM.
We have a minimum stay of 2 nights and we haven´t any maximum stay.
Parties or events
It is not allowed to hold events or parties inside of our properties. Gem Apartments serves only for accommodation.
Pets are not allowed; Pets are only allowed in properties with outside space and upon request
Children and extra beds
All children are welcome.
We can arrange children’s cots/cribs on request
Smoking is allowed only at the windows; Smoking inside the house is strictly prohibited
Full refund if the cancellation is made up to 30 days in advance.
30 % of the total amount is required if cancellation is made between 30 – 16 days.
50 % of the total amount is required if cancellation is made between 15 – 08 days.
70 % of the total amount is required if cancellation is made between 7 – 1 days.
100 % of the total amount is required if cancellation is made within 24 hours or No Show
- Cleaning fees are always refunded if the reservation is canceled before check-in.
- Accommodation fees – the total nightly rate are refundable in certain circumstances as outlined below.
- If there is a complaint from either party, notice must be given to Gem Accommodation within 24 hours of check-in.
- Gem Accommodation will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest receives a cancellation confirmation
- Applicable taxes will be retained and remitted.
Booking & Deposit Damage
The full amount of your stay is payable upon the check in or in some cases prior to your arrival.
In addition to the full cost of your stay, we reserve the right to charge a security deposit based on the following guest criteria:
Deposit required: 200€
A deposit damage of 200€ might be charged if any damage occurs during the guests stay.
The bookings are made based on availability given by our Gem Accommodation software. However, the reservation it’s only fully confirmed after receiving our booking confirmation.
Comments, questions or complaints
Gem Accommodation welcomes any comment and opinions of our guests. Please send them via our email –firstname.lastname@example.org